Terms of Service

1.1 What Bantico does

Bantico is customer acquisition infrastructure. We run your outbound end to end: we find the right companies and people, reach out to them on LinkedIn, Reddit, X and email, follow up, handle replies, book calls and report the results to you (the “Service”). Our team uses our own software to do this work. Which channels and volumes are included depends on your plan.

1.2 How we work together

When you start, you tell us who you want to reach, what you sell, your goal and the channels you want to use. We set up and run your outreach from that. You can change anything at any time by emailing us, for example a new ideal customer profile, a different channel or a company to stop contacting. We apply the change to all outreach and follow-ups from then on.

You stay in charge of your own sales: your offer, your pricing and the calls and deals that come from our work.

1.3 When we pause or decline work

We may pause or decline any outreach we reasonably believe is unlawful, misleading, unsafe for a connected account or against a platform's rules. Where we can, we tell you first and suggest a change.

1.4 Our ownership

Bantico and its licensors own the Service, our software, workflows, templates and know-how. During your subscription you may use the Service for your own business. Nothing in these Terms transfers ownership of our software or systems to you.

2.1 Accurate information

You give us accurate information about your business, your offer and who you want to reach. You make sure your claims are true and that we may lawfully use any lists or materials you send us.

2.2 Lawful outreach

You decide who your outreach targets and why, and you are responsible for having a lawful basis for it, including under the UK and EU GDPR, the UK Privacy and Electronic Communications Regulations and other local rules that apply. A public profile does not by itself make someone fair to contact.

If someone asks not to be contacted again, we stop straight away. You will not ask us to contact them again unless you have a lawful reason to.

2.3 What you may not do

You may not use the Service to send deceptive or misleading messages, harass people, send unlawful spam, impersonate someone, promote unlawful goods or services, use data you obtained unlawfully, get around opt-outs or platform limits, interfere with our systems or other customers, copy or reverse engineer our software, or resell the Service without our written agreement. We may suspend activity that does any of this, with notice where we can.

2.4 Your logins

You keep your own logins and connected accounts secure, remove access for people who no longer work with you, and tell us promptly if you think an account has been compromised.

3.1 Connected accounts

Some channels need you to connect a LinkedIn, Reddit or X account. You confirm you are allowed to connect it. We use it only to send your outreach and handle the conversations that come from it, and we stay inside each platform's daily limits. You can disconnect an account at any time; once you do, we no longer use it.

3.2 Warm inboxes

For email outreach, we set up and warm separate inboxes for you. We never send from your main company email address. Warm inboxes improve deliverability, but no one can guarantee that every email reaches the inbox.

3.3 Platforms and providers

LinkedIn, Reddit, X and email providers set their own rules, limits and enforcement, and they can change them. We rely on providers listed in our DPA to run the Service. We can't guarantee that a platform or provider will always be available, and if one restricts or changes access we may adapt or pause that channel. We will tell you if this affects your outreach.

4.1 Fees

You pay the fees for the plan shown at checkout or in your Order, billed monthly or yearly. There is no free trial and no free plan. Prices are in the currency shown at checkout.

4.2 Payment

Payments are processed by Stripe. By subscribing, you authorise us to charge your payment method at the start of each billing period until you cancel. We only charge for extras, such as additional inboxes, after you agree to them.

4.3 Taxes

Fees are shown with or without VAT or other taxes as stated at checkout. You pay any taxes that apply, other than taxes on our income. We provide invoices as the law requires.

4.4 Refunds

Fees are for the work we do, not for a particular result, so they are not refunded because a prospect doesn't reply or a deal doesn't close. This does not affect any refund you are entitled to by law or under section 5.3.

4.5 Failed payments

If a payment fails, we may retry it and let you know. If it is still unpaid after reasonable notice, we may pause your outreach until it is paid. If you think a charge is wrong, email us and we will look at it in good faith.

5.1 Renewal

Your subscription renews automatically at the end of each monthly or yearly period unless you cancel before the renewal date. If you cancel, your subscription keeps running until the end of the period you have paid for.

5.2 Cancelling

You can cancel through your billing settings or by emailing us. Either party may end these Terms if the other seriously breaches them and does not fix the breach within 30 days of written notice, or straight away in cases of fraud, unlawful activity or a security threat.

5.3 What happens at the end

When your subscription ends, we stop your outreach and follow-ups. Fees already due remain payable. If we end the subscription because of our own serious breach, we refund the unused part of any prepaid fees.

We return or delete the personal data we hold for you as set out in the DPA. We keep our own account, billing and tax records as long as the law requires.

5.4 What survives

Sections that by their nature continue after the end, such as payment, ownership, confidentiality, data protection, liability and governing law, stay in force.

6.1 What we promise

Each party confirms it has authority to agree to these Terms. We provide the Service with reasonable care and skill and in line with your plan. You confirm you have the rights needed for the information and instructions you give us.

6.2 No guaranteed results

We do the research, outreach, follow-up and reporting we agreed to. We don't guarantee a number of replies, meetings, customers or revenue, because results also depend on things outside our control, such as your market, your offer and how people respond.

6.3 Data and availability

Information about prospects and companies can be incomplete or out of date. Apart from what these Terms say and what the law requires, we provide the Service as available and don't promise it will be uninterrupted or error free.

8.1 What is confidential

Confidential information is non-public information one party shares with the other that is marked confidential or would reasonably be understood to be. For you, that includes your briefs, lists, conversations and logins. For us, it includes our pricing terms, software and methods. Information that is public, already known, lawfully received from someone else or developed independently is not confidential.

8.2 How we protect it

Each party uses the other's confidential information only for this agreement, protects it with reasonable care, and shares it only with people and advisers who need it and are bound by confidentiality. A party may disclose it where the law requires, and will tell the other first where it is allowed to.

8.3 Feedback

If you suggest improvements, we may use the ideas to improve the Service, without sharing your confidential information.

9.1 Your content

You keep ownership of what you send us, such as your briefs, lists and business information. You give us the right to use it only as needed to run your outreach, report to you and meet our legal obligations.

9.2 Personal data

When we process personal data for your outreach, we do so on your behalf under our DPA. Our own account and billing data is covered by our Privacy Policy. Our database is located in Frankfurt, Germany, in the EU.

9.3 Service data

We may use technical logs and aggregated statistics that do not identify you, your prospects or any person to keep the Service secure and improve it.

9.4 What we never do

We don't sell personal data, and we don't share one customer's leads, messages or contacts with another customer.

10.1 Publicity

We won't use your name, logo or a testimonial publicly without your permission, and you can withdraw that permission at any time.

10.2 Events outside our control

Neither party is responsible for delays caused by events beyond its reasonable control, such as major outages, platform shutdowns or government action, as long as it takes reasonable steps to limit the effect. This does not excuse payment for work already done.

10.3 Changes to these Terms

We may update the Service and these Terms. For important changes that affect you negatively, we will email you at least 30 days before they take effect. If you don't agree, you can cancel before your next renewal.

10.4 Relationship

The parties are independent. These Terms do not create a partnership, employment or agency relationship, and neither party can bind the other.

10.5 Notices

We send notices, invoices and renewal reminders to your account email. You can send notices to us by email.

10.6 Assignment

You may not transfer these Terms without our written consent, which we won't unreasonably refuse. We may transfer them as part of a merger, reorganisation or sale of our business, and will tell you if we do.

10.7 Other terms

If a court finds part of these Terms unenforceable, the rest still applies. Not enforcing a term is not a waiver. Only the parties have rights under these Terms. These Terms, your Order, the Privacy Policy and the DPA are the whole agreement about the Service. If your Order conflicts with these Terms on commercial points, the Order wins; on personal data, the DPA wins.

10.8 Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales decide any disputes. Before going to court, we will both try to resolve the issue in good faith by email.