Privacy Policy

Last updated: October 19, 2026

Introduction

Bantico is customer acquisition infrastructure. We run outbound for companies: we find the right people, reach out to them on LinkedIn, Reddit, X and email, follow up, handle replies and book calls.

This policy explains what personal data we collect, why we collect it, how we protect it and what rights you have. We update it when our practices change, and the date above always shows the latest version.

Who we are

BANTICO LTD is a company registered in England and Wales.

BANTICO LTD
Company No. 16551033
20 Wenlock Road, London N1 7GU
United Kingdom

For anything related to privacy, or to use any of your rights, email us at privacy@bantico.com.

Whose data this policy covers

  • Customers: companies and people who use Bantico, and the people who work with us on their account.
  • Website visitors: anyone who visits bantico.com.
  • People we contact for our customers: business contacts we reach out to on behalf of a customer as part of their outreach.

What we collect and why

From customers

  • Account details: name, work email, company name and role.
  • What you tell us to run your outreach: who you want to reach, what you sell, your goal and the channels you want to use. You usually send this to us by email.
  • Billing details: payments are handled by Stripe. We don't see or store your full card number.
  • Emails you send us and our replies.

We use this to set up and run your outreach, show you every message and reply in your dashboard, send you your reports, bill you and support you.

From website visitors

Like most websites, we collect basic usage information such as pages visited, links clicked, browser, device type, approximate location and referring page. We use Mixpanel to understand how people use our website so we can improve it.

About people we contact for our customers

To run outreach, we process business contact information such as name, job title, company, work email, public social media profile and public posts. This comes from public sources (for example public LinkedIn, Reddit or X profiles and posts) and from business data providers. We use it only to contact people on behalf of the customer whose outreach it is, and to handle the replies.

If we contacted you and you don't want to hear from us or our customer again, just reply to say so or email privacy@bantico.com. We stop straight away and won't contact you again for that customer.

Connected accounts

To run outreach from your own name, you may connect your LinkedIn, Reddit or X account. We use that connection only to send your outreach and handle the conversations that come from it, and we stay inside each platform's daily limits. We don't copy your contacts or the rest of your inbox for any other purpose.

You can disconnect an account at any time. Once you do, we no longer use it.

For email outreach, we send from separate warm inboxes that we set up for you. We never send from your main company email address.

Legal bases

Under the UK GDPR and the EU GDPR, we process personal data on these bases:

  • Contract: to provide our service to customers and bill them.
  • Legitimate interests: to run and improve our website and service, keep it secure, and, on behalf of our customers, to contact businesses that may be interested in what they offer. We balance these interests against your rights, and you can always object.
  • Consent: where the law requires it, for example for certain cookies.
  • Legal obligation: to keep records we are required to keep, such as tax and accounting records.

When we run outreach for a customer, the customer decides who to reach and why. For that data the customer is the controller and we process it on their behalf, under our Data Processing Addendum.

What we never do

  • We don't sell personal data.
  • We don't share one customer's leads, messages or contacts with another customer.
  • We don't use a customer's data for anything other than running that customer's outreach.

Who we share data with

We only share personal data with providers that help us deliver the service, and only as far as they need it:

  • Hosting and database: Google Cloud (our database is located in Frankfurt, Germany, in the EU)
  • LinkedIn, Reddit and X connections: Unipile and Zernio
  • Payment processing (Stripe)
  • Website analytics (Mixpanel)
  • Email sending and inbox providers
  • Business data providers that help us find contact details

We may also share data when the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of our business, in which case this policy continues to apply. The providers that handle our customers' outreach data are listed in our Data Processing Addendum.

Where your data is stored

Our database is located in Frankfurt, Germany, in the European Union. Some of our providers may process data outside the UK or the EEA, for example in the United States. Where that happens, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.

How long we keep data

  • Customer account and outreach data: for as long as you are a customer. When you leave, we delete it or return it to you on request, unless we are legally required to keep part of it.
  • Billing records: for as long as tax and accounting law requires.
  • Data about people we contact: for as long as the customer's outreach runs. If you ask us to stop contacting you, we keep only what we need to make sure you aren't contacted again.
  • Website analytics: for as long as it helps us improve the website.

How we protect your data

  • Access to customer data is limited to the people who need it to run your outreach.
  • Data is sent over encrypted connections.
  • We stay inside every platform's limits to keep connected accounts safe.
  • Connected accounts are no longer used as soon as they are disconnected.

Your rights

Under the UK GDPR and the EU GDPR you have the right to:

  • Know what data we hold about you and get a copy of it
  • Correct data that is wrong
  • Have your data deleted
  • Restrict or object to how we use it, including for outreach
  • Receive your data in a portable format
  • Withdraw consent at any time, where we rely on consent

To use any of these rights, email privacy@bantico.com. We answer free of charge and within one month. If your request is about outreach we ran for one of our customers, we'll handle it and let that customer know where needed.

You can also complain to a data protection authority. In the UK this is the Information Commissioner's Office (ico.org.uk). In the EU you can contact the authority in the country where you live or work.

Cookies

Our website uses cookies and similar technologies that are needed for it to work, and analytics (Mixpanel) to understand how it is used. Where the law requires consent, we only use analytics cookies once you agree. You can also block or delete cookies in your browser settings.

Children

Bantico is a service for businesses. We don't knowingly collect data from children.

Changes to this policy

If we make important changes, we'll update the date at the top and, where it matters, let customers know by email.

Contact

Questions, concerns or requests:

BANTICO LTD
20 Wenlock Road, London N1 7GU
United Kingdom
privacy@bantico.com

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