Bantico Terms of Service

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

If you use the Services on behalf of a company, partnership, organisation, sole-trader business, or other entity, you represent that you have authority to accept these Terms on its behalf. In that case, "you" and "your" refer to that entity.

The Services are intended for business and professional use. By purchasing a subscription, you confirm that you are acting wholly or mainly for purposes relating to your trade, business, craft, or profession and not as a consumer.

We may update these Terms from time to time. When we make changes, we will post the updated Terms and update the "Last updated" date above. Where required by law or where a change materially affects your rights, we may provide additional notice.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree to an update, you must stop using the Services before the updated Terms take effect.

Bantico is an evolving product. We may add, remove, modify, suspend, or discontinue features or integrations, subject to any rights you have under applicable law and any specific commitments we make to you in writing.

(a) Eligibility

You must be at least 18 years old, capable of entering into a binding contract, and legally permitted to use the Services.

(b) Account registration

Certain features require an account. You agree to provide accurate, complete, and current account information and to keep that information updated.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account. You must notify us promptly if you become aware of unauthorised access to or use of your account.

(c) Authorised Users and workspaces

If your subscription permits multiple users, you may allow employees, contractors, or other authorised team members to access the Services solely for your business purposes ("Authorised Users").

Each Authorised User must use their own account credentials. You are responsible for managing workspace permissions and for your Authorised Users' compliance with these Terms.

(a) Paid access

Certain Bantico features require a paid subscription. Available plans, features, usage limits, and prices are described on our pricing page or in an applicable order or checkout page.

By purchasing a subscription, you authorise Bantico and our third-party payment processor to charge the payment method you provide for all applicable subscription fees, taxes, and other charges shown at checkout.

(b) Recurring subscriptions

Unless otherwise stated at checkout, subscriptions renew automatically for successive billing periods until cancelled. Your payment method may be charged at the beginning of each billing period.

If a payment fails, we may retry the charge, ask you to update your payment method, restrict paid functionality, or suspend access until amounts due are paid.

(c) Founding offer

Where Bantico offers an eligible founding-customer price, including a stated price that is kept "for life", that price applies while the qualifying subscription remains continuously active and the customer remains on the qualifying plan, subject to applicable taxes and separately priced add-ons, usage-based charges, or future products that were not included in that plan when purchased.

If a qualifying founding subscription is cancelled, expires, is terminated for breach, or otherwise ceases to remain continuously active, Bantico is not required to restore the founding price if the customer later subscribes again, unless we agree otherwise in writing.

(d) Cancellation

You may cancel a subscription at any time using the available account or billing controls or by contacting Bantico through our support channel. Unless required otherwise by law or expressly stated at checkout, cancellation takes effect at the end of the then-current paid billing period.

You will retain access to paid features until the end of that billing period, after which your access may be downgraded or terminated.

(e) Refunds

Except where required by law or expressly stated otherwise at checkout, fees already paid are non-refundable and we do not provide credits or refunds for partial billing periods, unused time, unused seats, or unused features.

Nothing in these Terms excludes any refund or other remedy that cannot lawfully be excluded.

(f) Taxes

Prices may be exclusive of VAT, sales tax, or other applicable taxes unless stated otherwise. You are responsible for taxes associated with your purchase except taxes imposed on Bantico's income.

(a) Customer Content

The Services may allow you to upload, create, save, sync, import, organise, or otherwise make available text, notes, files, messages, conversation records, relationship information, tasks, contact details, comments, images, prompts, and other content ("Customer Content").

As between you and Bantico, you retain your rights in Customer Content. Bantico does not claim ownership of your Customer Content.

(b) Licence needed to provide the Services

You grant Bantico a non-exclusive, worldwide, royalty-free licence, for the duration necessary to provide the Services, to host, store, copy, transmit, format, organise, analyse, display, retrieve, and otherwise process Customer Content solely as necessary to operate, secure, support, and provide the Services and features you request.

This licence includes the right to make Customer Content available to service providers and subprocessors acting on our behalf where necessary to provide the Services.

(c) Your responsibilities

You are responsible for Customer Content and for ensuring that you have all rights, permissions, notices, and lawful bases required to provide it to Bantico and instruct us to process it.

You must not use Bantico to collect, import, store, or process information in a way that violates applicable law, privacy rights, intellectual property rights, contractual obligations, or the terms of a third-party platform.

(d) Connected platforms and public information

Bantico may allow you to connect supported third-party platforms or work with publicly available online content. You are responsible for your use of information obtained through those platforms and for complying with the applicable platform's rules and policies.

Bantico does not grant you rights in third-party posts, profiles, comments, messages, or other third-party content merely because that content is displayed, organised, or analysed through the Services.

(e) Deletion

You may delete certain Customer Content through the Services. Deletion may not be immediate from backups, logs, or disaster-recovery systems, and we may retain information where required by law, necessary for security or fraud prevention, or otherwise permitted under our Privacy Notice and applicable data protection law.

(f) Feedback

If you provide feedback, suggestions, feature ideas, or other product input, you grant Bantico permission to use that feedback without restriction or compensation to you. This does not give Bantico ownership of your Customer Content.

Subject to your compliance with these Terms and payment of applicable fees, Bantico grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your subscription or other authorised access period for your internal business purposes.

Except where applicable law expressly permits otherwise, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, or make the Services available to third parties except as expressly permitted by these Terms.

You must use the Services lawfully and responsibly. You must not, and must not permit an Authorised User to:

• violate applicable law, regulation, sanctions, privacy rights, data protection law, intellectual property rights, or contractual rights;
• use the Services to harass, threaten, exploit, defraud, discriminate against, or unlawfully harm another person;
• send unlawful, deceptive, unsolicited, or abusive spam or mass outreach;
• use Bantico to circumvent a platform's technical safeguards, access controls, rate limits, or other restrictions;
• access non-public areas of Bantico's systems or another customer's workspace without authorisation;
• probe, scan, or test the vulnerability of the Services except pursuant to our written authorisation;
• introduce malware, malicious code, or other material intended to disrupt or damage the Services;
• interfere with the availability, integrity, or performance of the Services;
• impersonate another person or misrepresent your affiliation with a person or organisation;
• use the Services to make unlawful solely automated decisions that produce legal or similarly significant effects on individuals;
• use AI-generated output as a substitute for professional legal, medical, financial, or other regulated professional advice;
• scrape, extract, or systematically copy the Services, documentation, or proprietary Bantico output for the purpose of building or training a competing product or model, except where such restriction is prohibited by applicable law;
• resell, white-label, or commercially exploit the Services for third parties unless Bantico has expressly agreed in writing; or
• encourage or enable another person to do any of the above.

We may investigate suspected violations and may restrict or suspend access where reasonably necessary to protect Bantico, our customers, third parties, or the integrity and security of the Services.

The Services may integrate with, link to, or rely on third-party platforms, APIs, hosting providers, payment providers, authentication services, analytics providers, AI providers, and other third-party products or services ("Third-Party Services").

Your use of a Third-Party Service may be subject to separate terms and privacy policies between you and that provider. Bantico does not control those terms or the operation of third-party platforms.

A third party may change, restrict, suspend, or discontinue access to its API or service, which may affect Bantico functionality. We are not responsible for failures caused solely by a Third-Party Service outside our reasonable control.

Certain features use artificial intelligence or machine-learning systems to generate summaries, classifications, relevance explanations, suggested next steps, extracted details, or other generated material ("Output") based on information available to the Services.

AI and machine-learning systems are probabilistic. Output may be inaccurate, incomplete, outdated, misleading, non-unique, or otherwise unsuitable for your intended use.

You are responsible for reviewing Output and deciding whether and how to use it. Bantico does not guarantee that a conversation represents a genuine sales opportunity, that a person is interested in your product, that information is accurate, or that any suggested action is appropriate.

You remain responsible for communications you send, decisions you make, and actions you take using the Services or Output.

You may stop using the Services at any time and may cancel a subscription as described in Section 4.

We may suspend or terminate your access if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, use the Services unlawfully, or repeatedly violate third-party platform rules in a way that creates material risk for Bantico.

Where reasonably practicable, we will give notice and an opportunity to remedy a breach before termination, unless immediate action is reasonably necessary for security, legal, fraud-prevention, or abuse reasons.

Provisions that by their nature should survive termination will survive, including provisions relating to payment obligations, intellectual property, disclaimers, liability, indemnities, governing law, and data-protection obligations that continue after termination.

We aim to provide a reliable service, but we do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis. We disclaim implied terms, conditions, and warranties to the extent they may lawfully be excluded.

Nothing in these Terms excludes any statutory right, warranty, condition, or obligation that cannot lawfully be excluded or limited.

To the extent permitted by law, you will indemnify Bantico Ltd and its officers, employees, and contractors against third-party claims, losses, liabilities, damages, and reasonable costs arising from your unlawful use of the Services, your Customer Content, your material breach of these Terms, or your infringement of a third party's rights.

This indemnity does not apply to the extent a claim was caused by Bantico's own breach, negligence, wilful misconduct, or other matter for which liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above and to the maximum extent permitted by law, neither party will be liable for indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or loss of data arising from or relating to the Services, except where such loss cannot lawfully be excluded.

Subject to the exclusions above, Bantico's aggregate liability arising out of or in connection with the Services and these Terms will not exceed the greater of: (i) the total fees paid or payable by you to Bantico for the Services during the twelve months immediately preceding the event giving rise to the claim; or (ii) £100 if you have not paid any fees.

The limitations in this Section apply only to the extent permitted by applicable law and are intended to operate subject to any applicable statutory test of fairness or reasonableness.

Bantico and its licensors own all right, title, and interest in the Services, including the software, interface, designs, documentation, trademarks, logos, and other intellectual property, excluding Customer Content and third-party content.

Except for the limited right to use the Services granted by these Terms, no rights are transferred to you.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms, except where applicable law requires otherwise.

(a) Entire agreement

These Terms, together with our Privacy Notice, any applicable order form, checkout terms, and any data processing terms incorporated into the agreement, form the entire agreement between you and Bantico regarding the Services and replace prior discussions or agreements on the same subject.

(b) Order of precedence

If an expressly agreed written order form conflicts with these Terms, the order form controls to the extent of the conflict. A Data Processing Addendum controls over these Terms solely with respect to the processing of Customer Personal Data.

(c) Assignment

You may not assign or transfer your rights or obligations under these Terms without Bantico's prior written consent, except where applicable law gives you a non-excludable right to do so.

Bantico may assign these Terms as part of a merger, reorganisation, financing, sale of substantially all relevant assets, or transfer of the business to which the Services relate.

(d) Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect and the affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

(e) No waiver

A failure or delay in exercising a right under these Terms does not waive that right.

(f) Force majeure

Neither party will be liable for delay or failure to perform an obligation, other than a payment obligation, caused by circumstances beyond its reasonable control, including major internet or cloud outages, telecommunications failures, natural disasters, war, terrorism, civil unrest, government action, labour disputes, or widespread cyber incidents.

(g) Subcontractors

Bantico may use subcontractors and third-party providers to provide parts of the Services. Where those providers process Customer Personal Data on our behalf as subprocessors, the Data Processing Addendum below applies.

(h) No third-party beneficiaries

Unless expressly stated otherwise, these Terms do not give any third party a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

If you have questions about these Terms or the Services, you may contact Bantico through the support channel provided in the Services or write to:

This Data Processing Addendum (the "DPA") forms part of the Terms between the customer using the Services ("Customer") and Bantico Ltd ("Bantico") where Bantico processes Customer Personal Data on behalf of Customer.

If there is a conflict between this DPA and the Terms regarding the processing of Customer Personal Data, this DPA controls to the extent of that conflict.

"Customer Personal Data" means personal data contained in Customer Content or generated from Customer Content that Bantico processes on behalf of Customer in order to provide the Services.

"Data Protection Laws" means privacy and data protection laws applicable to the processing of Customer Personal Data, including, where applicable, the UK GDPR, the Data Protection Act 2018 as amended, the EU GDPR, and other applicable data protection legislation.

"Personal Data", "Controller","Processor", and "Processing"have the meanings given to them by applicable Data Protection Laws.

"Security Incident" means a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Customer Personal Data processed by Bantico.

"Subprocessor"means a third party engaged by Bantico to process Customer Personal Data on Bantico's behalf in connection with the Services.

Customer is the Controller or Processor, as applicable, of Customer Personal Data. Bantico acts as Processor or Subprocessor to the extent it processes Customer Personal Data on Customer's behalf.

Bantico will process Customer Personal Data only on Customer's documented instructions, including the Terms, this DPA, the configuration and use of the Services by Customer, and other written instructions agreed by the parties, unless applicable law requires otherwise.

If applicable law requires Bantico to process Customer Personal Data contrary to Customer's instructions, Bantico will inform Customer before the processing unless the law prohibits that notice.

Subject matter.Providing Bantico's conversation-discovery, relationship-management, workspace, integration, AI-assisted analysis, task, follow-up, support, and related software services.

Duration.For the duration of the agreement and for any limited retention period permitted by the Terms, this DPA, applicable law, or Bantico's documented backup and deletion processes.

Nature and purpose. Hosting, storing, organising, retrieving, transmitting, displaying, analysing, summarising, classifying, syncing, and otherwise processing Customer Personal Data as necessary to provide, secure, maintain, and support the Services.

Categories of data subjects.Customer's employees and Authorised Users; Customer's prospects, leads, customers, contacts, community members, counterparties, and other individuals whose information Customer chooses to process through the Services; and individuals appearing in connected or publicly available content where processed on Customer's behalf.

Types of personal data. Names, usernames, profile information, professional information, contact details, messages, posts, comments, conversation history, relationship notes, tasks, interaction metadata, public social content, account identifiers, workspace information, and other personal data submitted or made available by Customer through the Services.

Customer will not intentionally use the Services to process special category data, highly sensitive personal data, criminal-offence data, or children's data unless Bantico has expressly agreed in writing and Customer has established a lawful basis and all required safeguards.

Bantico will ensure that persons authorised to process Customer Personal Data are subject to an appropriate obligation of confidentiality.

Taking into account the state of the art, implementation costs, the nature, scope, context, and purposes of processing, and the risks to individuals, Bantico will maintain appropriate technical and organisational measures designed to protect Customer Personal Data.

Customer gives Bantico general written authorisation to engage Subprocessors to provide the Services.

Bantico will enter into written terms with each Subprocessor that impose data-protection obligations appropriate to the processing and materially consistent with Bantico's obligations under this DPA where required by Data Protection Laws.

Where required by applicable Data Protection Laws, Bantico will make information about relevant Subprocessors available to Customer and provide a reasonable opportunity to object to a new Subprocessor on legitimate data-protection grounds.

Bantico remains responsible to Customer for the performance of its Subprocessors to the extent required by applicable Data Protection Laws.

Taking into account the nature of the processing, Bantico will provide reasonable assistance to Customer through appropriate technical and organisational measures, where possible, to help Customer respond to requests from individuals exercising rights under applicable Data Protection Laws.

Taking into account the nature of processing and information available to Bantico, Bantico will provide reasonable assistance with Customer's obligations relating to security, personal data breach notifications, data protection impact assessments, and prior consultation with supervisory authorities where required.

Bantico will notify Customer without undue delay after becoming aware of a Security Incident affecting Customer Personal Data and will provide information reasonably available to Bantico to assist Customer in meeting applicable breach-notification obligations.

A notification under this Section is not an admission of fault or liability.

On termination or expiry of the Services, Bantico will, at Customer's choice where required by applicable Data Protection Laws, delete or return Customer Personal Data and delete existing copies, unless applicable law requires retention.

Customer acknowledges that data retained in backups may be deleted in accordance with Bantico's normal backup lifecycle rather than immediately, provided the data remains protected and is not restored except for legitimate disaster-recovery, security, or legal purposes.

Bantico will make available information reasonably necessary to demonstrate compliance with this DPA and applicable processor obligations under Data Protection Laws.

Where Customer has a statutory audit right, audits must be reasonable, proportionate, conducted on reasonable advance notice during normal business hours, subject to confidentiality obligations, and designed to minimise disruption to Bantico's operations. The parties may agree to satisfy audit requirements through current independent reports, security documentation, questionnaires, or other appropriate evidence where sufficient.

Customer authorises Bantico and its Subprocessors to process Customer Personal Data in countries other than the country in which Customer is located, provided Bantico implements a lawful transfer mechanism where required by applicable Data Protection Laws.

For restricted transfers from the United Kingdom, the parties will rely on an applicable UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism, as appropriate.

For restricted transfers from the European Economic Area, the parties will rely on an applicable adequacy decision, the European Commission's Standard Contractual Clauses, or another lawful transfer mechanism, as appropriate.

Customer is responsible for determining whether its use of the Services complies with applicable Data Protection Laws, providing required notices, establishing a lawful basis for processing, responding to data-subject requests, configuring the Services appropriately, and issuing lawful instructions to Bantico.

Customer will not instruct Bantico to process Customer Personal Data in a manner that violates applicable Data Protection Laws.