Privacy

This Privacy Notice applies to personal information processed by Bantico in connection with our websites, web applications, software, support services, communications, and other online or offline offerings. We refer to these collectively as the "Services".

Bantico helps users discover relevant conversations, organize relationships that begin on social platforms, preserve relationship context, and manage follow-ups. Depending on how the Services are used, Bantico may process information directly from you, from connected third-party services, from public sources, or on behalf of a customer using Bantico.

Where Bantico determines why and how personal information is processed, Bantico acts as a controller. Where we process personal information solely on a customer's instructions in order to provide the Services, Bantico may act as a processor or service provider for that customer.

The categories of personal information we collect depend on how you interact with Bantico, which features you use, which integrations you connect, and the requirements of applicable law.

A. Information You Provide to Us Directly

Account information. When you create or manage an account, we may collect information such as your name, email address, username, password or authentication information, organization name, workspace information, and account preferences.

Profile and workspace information. We may collect information you add to your profile or workspace, including job title, company information, team members, lists, relationship stages, notes, tasks, tags, and other workspace settings.

User content. We may process text, notes, files, documents, images, messages, conversation information, relationship records, tasks, comments, support attachments, and other content you upload, create, save, sync, or otherwise provide through the Services.

Connected service information. When you choose to connect a supported third-party account or platform, you may authorize Bantico to access information made available through that connection. This may include account identifiers, profile information, posts, comments, messages, conversation history, interaction metadata, and other content supported by the integration.

Payment and subscription information. If you purchase a subscription, we may collect billing-related information such as your billing name, billing address, subscription plan, transaction history, invoices, and payment status. Payment card information is processed by our payment service providers, and Bantico does not need to store your full payment card number.

Communications with us. We may collect your contact information and the contents of communications when you contact Bantico for customer support, technical support, billing questions, feedback, product ideas, bug reports, sales inquiries, partnership discussions, or other requests.

Job applications and business communications. If you apply for a role, attend an event, participate in research, or communicate with us about a commercial relationship, we may collect information you choose to provide in that context.

B. Information Collected Automatically

Device and log information. When you use the Services, we may automatically collect technical information such as IP address, browser type, operating system, device type, language, referring URLs, timestamps, error logs, and other diagnostic information.

Usage information. We may collect information about how you interact with the Services, including pages or screens visited, features used, searches performed, buttons clicked, session duration, onboarding progress, feature usage, and other product interaction data.

Cookies and similar technologies. We may use cookies, local storage, pixels, software development kits, and similar technologies to maintain sessions, authenticate users, remember preferences, understand product usage, improve performance, and support security.

C. Information From Third Parties and Public Sources

Connected platforms.When you authorize Bantico to connect to a third-party platform, we may receive information from that platform in accordance with your permissions, the platform's terms, and the functionality you choose to use.

Publicly available information. Certain Bantico features may identify, display, analyze, or organize information that is publicly available on supported online platforms, such as public usernames, profiles, posts, comments, communities, timestamps, links, and related public metadata.

Service providers and partners. We may receive information from providers that help us operate the Services, prevent fraud, process payments, provide authentication, host infrastructure, perform analytics, or support integrations.

We may use personal information to:

• provide, operate, maintain, and secure the Services;
• create and manage accounts and workspaces;
• connect supported third-party accounts at your direction;
• organize conversations, relationships, tasks, follow-ups, and related context;
• provide search, analysis, relevance, summarization, and other AI-enabled features;
• process subscriptions, payments, and billing;
• provide customer support and respond to requests;
• understand product usage, troubleshoot issues, monitor reliability, and improve the Services;
• detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms;
• communicate with you about service updates, account matters, security notices, and administrative information;
• send marketing communications where permitted by law and subject to your choices;
• comply with legal obligations and enforce our rights; and
• carry out other purposes disclosed to you at the time information is collected.

Some Bantico features use artificial intelligence or machine-learning systems to analyze information and generate summaries, classifications, relevance explanations, suggested next steps, or other outputs.

Information submitted to these features may be transmitted to third-party AI or infrastructure providers acting on our behalf. Depending on the feature, this information may include user content, conversation content, public content, relationship context, and instructions needed to produce the requested output.

AI-generated outputs may be incomplete or inaccurate. Bantico is designed to assist users in organizing and understanding information, and users should review important outputs before relying on them or taking action.

We may disclose personal information in the following circumstances:

Service providers. We may share information with vendors that provide hosting, infrastructure, authentication, databases, storage, analytics, monitoring, customer support, payment processing, communications, AI processing, security, and related services.

Third-party integrations. When you connect or use an integration, information may be exchanged with that third party as necessary to provide the functionality you request.

Other workspace members. If you use Bantico as part of an organization or team workspace, information you add to that workspace may be available to other authorized members depending on workspace permissions.

Business transfers. We may disclose information in connection with an actual or proposed merger, financing, acquisition, reorganization, sale of assets, insolvency, or similar corporate transaction, subject to applicable law.

Legal and safety reasons. We may disclose information where reasonably necessary to comply with law, regulation, legal process, or a lawful government request; protect the rights, property, or safety of Bantico, our users, or others; investigate fraud or abuse; or enforce our agreements.

With your direction or consent. We may disclose information when you direct us to do so, when you use a feature that requires disclosure, or when you otherwise consent.

Where UK or European data protection law requires a legal basis for processing, Bantico may rely on one or more of the following, depending on the circumstances:

• Contract. Processing necessary to provide the Services you request or to take steps at your request before entering into a contract.
• Legitimate interests. Processing necessary for our legitimate business interests, such as operating, improving, securing, and understanding the Services, provided those interests are not overridden by your rights.
• Consent. Processing based on your consent, where consent is required. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.
• Legal obligation. Processing necessary to comply with applicable legal obligations.

Bantico may use cookies and similar technologies that are necessary for authentication, security, account functionality, preferences, performance measurement, and analytics.

Analytics tools may help us understand how users move through the Services, where users encounter problems, which features are used, and how the product performs. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings and, where available, through cookie or privacy controls provided in the Services. Blocking certain cookies may affect functionality.

Bantico is established in the United Kingdom, but our service providers and infrastructure may operate in other countries. As a result, personal information may be processed outside the country in which you live.

Where required, we use appropriate safeguards for international transfers of personal information, which may include adequacy regulations or decisions, approved contractual safeguards, or other transfer mechanisms recognized by applicable data protection law.

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, fulfill the purposes described in this Privacy Notice, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.

Retention periods may vary depending on the type of information, the feature involved, whether an account remains active, contractual requirements, legal requirements, and whether information is needed for security, fraud prevention, backups, or dispute resolution.

When information is no longer required, we may delete or anonymize it. Residual copies may remain in backups for a limited period before being overwritten or deleted through normal backup processes.

We use technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication, monitoring, encryption where appropriate, and restrictions on employee or contractor access.

No method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee absolute security.

Depending on where you live and the circumstances of our processing, you may have rights regarding your personal information. These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing, including direct marketing;
• request portability of certain information in a structured, commonly used, machine-readable format;
• withdraw consent where processing is based on consent; and
• complain to an applicable data protection authority.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request.

If your personal information was provided to Bantico by one of our business customers and Bantico processes that information solely on the customer's behalf, we may direct your request to that customer or assist the customer in responding.

If UK or EEA data protection law applies to our processing of your personal information, you may have rights of access, rectification, erasure, restriction, portability, objection, and rights relating to certain automated processing, subject to applicable conditions and exceptions.

If you are in the United Kingdom and believe your personal information has been handled in a way that does not comply with applicable data protection law, you may also complain to the Information Commissioner's Office.

Information Commissioner's Office

Where permitted, we may send you product updates, announcements, or marketing communications. You can opt out of marketing emails by using the unsubscribe mechanism in the message or by contacting us.

Even if you opt out of marketing, we may still send non-promotional communications about your account, transactions, security, service changes, or other administrative matters.

The Services may link to or integrate with third-party websites, applications, APIs, social platforms, or other services. Their privacy practices are governed by their own policies, not this Privacy Notice. We encourage you to review the privacy information provided by those third parties.

If you disconnect an integration, this stops future access through that connection where supported, but information previously imported into Bantico may remain until it is deleted in accordance with your account controls, our retention practices, or applicable law.

The Services are intended for business and professional use and are not directed to children. We do not knowingly seek to collect personal information from children through the Services. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Notice from time to time. When we do, we will post the updated version and change the "Last updated" date above. If changes are material, we may provide additional notice where required by applicable law.

If you have questions about this Privacy Notice, want to exercise a privacy right, or want to raise a privacy complaint, you can contact Bantico through the support or contact channel provided in the Services, or write to us at: